📋 Table of Contents
1. Introduction
GrabVDO ("we," "our," "us") operates the website grabvdo.com and the GrabVDO mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.
🔒 We do NOT store the video URLs you submit. We do NOT host any media files. We do NOT sell your personal data to any third party.
GrabVDO is an independent tool — not affiliated with any video streaming platform or social network. By using our Service, you agree to this Privacy Policy.
2. Information We Collect
2.1 What You Provide
- Video URLs: Processed in real-time only. Never stored on our servers after processing.
- Contact Form Data: Name, email, and message when you contact us via our support page.
- Account Info (Optional): Email and preferences if you create an optional account.
2.2 Automatically Collected
- IP Address: For security, fraud prevention, and rate limiting purposes.
- Device & Browser Info: Browser type, OS, screen size, and app version for compatibility.
- Usage Data: Features used, pages visited, session duration — to improve our service.
- Crash Reports: Anonymous error logs when the app crashes (no personal data included).
2.3 From Third Parties
- Anonymized analytics data from Google Analytics / Firebase Analytics
- Advertising data from Google AdSense (website) and Google AdMob (app)
3. How We Use Your Data
- To process your download requests in real-time
- To provide, maintain, and improve our Service
- To detect, prevent, and address abuse or fraudulent activity
- To analyze usage patterns and fix performance issues
- To display relevant advertisements via Google AdSense and AdMob
- To respond to your customer support messages
- To send important service notifications (with your consent)
- To comply with legal obligations when required
4. Google Advertising (AdSense & AdMob)
GrabVDO uses Google AdSense on our website and Google AdMob in our mobile app to show advertisements. This allows us to keep GrabVDO completely free for all users.
How Google Advertising Works
Google uses cookies, device identifiers (Advertising ID), and similar technologies to serve ads based on your interests and browsing activity. Their advertising partners may use this data to show relevant ads across websites and apps you visit.
- Google may use the Advertising ID from your device to show relevant ads
- Google uses the DoubleClick cookie to serve ads on our website
- Ads shown may be personalized based on your browsing interests
How to Opt Out of Personalized Ads
- Web browser: Visit adssettings.google.com
- Android: Settings → Google → Ads → Opt out of Ads Personalization
- iOS: Settings → Privacy → Advertising → Limit Ad Tracking
- More info: Google Privacy Policy
💡 Opting out of personalized ads does not affect your ability to use GrabVDO — the service remains fully functional.
5. Cookies & Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for core website functionality. Cannot be disabled without breaking features.
- Analytics Cookies: Google Analytics — anonymized data to understand how users use our site.
- Advertising Cookies: Google AdSense — used to serve relevant advertisements to visitors.
- Preference Cookies: Remember your language settings and display preferences.
You can manage cookies through your browser settings. Disabling non-essential cookies may affect some website features but will not stop the download tool from working.
6. Data Sharing & Disclosure
We never sell your personal data. We share information only in these limited circumstances:
- Service Providers: Hosting, CDN, and analytics partners who are bound by confidentiality agreements.
- Google: For advertising and analytics as described in Section 4 above.
- Legal Requirements: When required by law, court order, or government authority.
- Safety Purposes: To protect against abuse, fraud, or harm to users or third parties.
- Business Transfer: In the event of a merger or acquisition, with prior notice to users.
7. Data Security
- HTTPS/TLS encryption on all web and API traffic
- Video URLs are never stored — deleted immediately after processing
- Rate limiting to prevent automated abuse of the service
- Regular security reviews and dependency updates
- Minimal data collection — we only collect what is strictly necessary
While we implement strong security practices, no system is 100% immune to breaches. We will notify affected users promptly in case of any data incident.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Deletion: Request permanent deletion of your personal data
- Correction: Ask us to correct inaccurate information
- Portability: Request your data in a portable, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, email us at: [email protected]. We respond within 2–3 business days.
9. Children's Privacy
⚠️ GrabVDO is not intended for users under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has submitted their information through our Service, please contact us immediately at [email protected] and we will delete it promptly.
10. Policy Changes
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will display a notice on our homepage or send a notification through the app. Continued use of GrabVDO after changes means you accept the updated policy.
11. Contact Us
- Privacy Requests: [email protected]
- General Support: [email protected]
- Response Time: Within 2–3 business days