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⏱ Response Times
- General support — Within 24–48 hours
- DMCA notices — Within 24 hours
- Privacy requests — 2–3 business days
- Business inquiries — 3–5 business days
Send a Message
Fill in the form and we'll get back to you as soon as possible.
Quick Help
Check these common issues before reaching out — you may find your answer right here.
⚠️ Download link not working?
Make sure the video is publicly available (not private, age-restricted, or login-required). Try copying the URL again and pasting it fresh.
🎵 How to download MP3 only?
On the homepage, select the "🎵 Audio (MP3)" tab, choose your preferred bitrate, paste your URL, and tap Download Now.
📱 Why do I need the app?
Browser-based downloading has technical limits for many platforms. The GrabVDO app provides a faster, more reliable download experience.
❌ Getting an error message?
Take a screenshot of the error and email it to [email protected] along with the URL you tried. We will investigate and fix it quickly.